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Culturally and Linguistically Appropriate Services (CLAS) Webinar
Friday, June 16, 2017, 12:30 PM - 1:30 PM EDT
Category: Webinar


This webinar will discuss culturally and linguistically appropriate services (CLAS) and the National CLAS Standards as key strategies for advancing health equity. CLAS is about respecting individuals and responding to their needs, beliefs, and preferences. Providing CLAS helps health organizations and professionals bridge cultural and communication gaps, thereby improving quality of services. The National CLAS Standards, published by the HHS Office of Minority Health, offer 15 action steps that can guide you and your organization in providing CLAS. This webinar will explain CLAS, its benefits, and how it can help enrollment assisters and other FQHC staff improve their work.

Presented by: 

Florida Association of Community Health Centers, Inc. (FACHC) and CSRA. CSRA is a recognized leader in the field of cultural and linguistic competency, having led the enhancement initiative of the National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care for the Office of Minority Health (OMH) at the U.S. Department of Health and Human Services (HHS). CSRA has over 60 years of combined experience in researching, reporting, advocating, and developing strategies to reduce health disparities and promote health equity, namely through focusing on culturally and linguistically competent services or culturally and linguistically appropriate services (CLAS).


C. Godfrey Jacobs 

Mr. Jacobs is a program manager for CSRA Inc. (formerly SRA International) where he heads the Health Determinants and Disparities Practice (HDDP). He has more than 40 years’ experience directing and managing activities in the health care field. He is an expert in cultural competence and the needs of ethnic populations. His particular focus is in the area of health disparities. He currently directs Think Cultural Health, a project sponsored by HHS’ Office of Minority Health (OMH). The project aims to help reduce health disparities by developing and implementing culturally competent curricula on a range of health issues. He has worked extensively on issues of culturally and linguistically appropriate services (CLAS) in health care, and directed a project for OMH, which promulgated the National CLAS Standards in 2000. He also directed a project that pilot tested the Standards at a Managed Care Organization. His team at CSRA Inc. concluded an enhancement of the National CLAS Standards, which were released by OMH in April 2013, and now plays an active role in the implementation and evaluation of the Standards. Mr. Jacobs has also directed major training and facilitation activities for a range of Federal government and private industry clients. 

Dianne Fragueiro

Ms. Fragueiro has over 15 years of experience in the field of health promotion and disease prevention. Currently, she serves as a Senior Research Specialist in the Health Determinants and Disparities Practice of CSRA focused on health equity, health disparities, and cultural and linguistic competency.

Prior to CSRA, she served as a Health Communications Specialist at Penngood LLC. Ms. Fragueiro working on a Centers for Disease Control and Prevention (CDC) health education project to raise awareness and educate the public and health care providers on tuberculosis and sexually transmitted diseases.

Ms. Fragueiro has extensive experience in facilitating with diverse audiences, including children, youth, educators, medical and public health professionals; faithbased leaders; community stakeholders; and consumers. She has experience in planning and conducting partnership and stakeholder engagement activities. Ms. Fragueiro skilled in providing oversight of data collection and analysis process, report development and the presentation of research findings to federal government agencies, professional organizations, and international audiences.

Ms. Fragueiro is proficient in Spanish and wellversed in outreach and material development tailored to serve the needs of ethnically diverse groups. Her cultural sensibility has enabled her to successfully work with ethnically diverse groups and sensitive information derived from the qualitative data to produce desired health messages for websites, print, radio, television and social media. She has subject matter expertise for qualitative evaluation in a wide range of public health issues including breast and cervical cancer, childhood nutrition, diabetes, glaucoma, hemophilia, HIV/AIDS, malaria, prenatal care, prescription drug use, smoking prevention, and cessation.


Click Here To Register

Contact: Linda Carmona-Sánchez