Cultural Competence and Language Access
Cultural competence is the ability of providers and organizations to effectively deliver health care services that meet the social, cultural, and linguistic needs of patients. A culturally competent health care system can help improve health outcomes and quality of care and can contribute to the elimination of racial and ethnic health disparities. Language barriers, cultural misunderstandings, and low literacy levels are a few factors that contribute to poor health outcomes for many populations. Organizations can address issues related to culture in a number of ways, including:
Training and Technical Assistance
FACHC Training - What Does It Mean to be Culturally Competent? Participants will understand the relationship between cultural competence, greater health-seeking behavior, and improved health outcomes.
The National Standards for Culturally and Linguistically Appropriate Services in Health Care (The National CLAS Standards) Establish a framework to serve the nation's increasingly diverse communities
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations, HHS and Office of Minority Health
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations; U.S. HHS and Office of Minority Health
Language Access: Understanding the Barriers and Challenges in Primary Care Settings; Perspectives from the Field; Association of Clinicians for the Underserved
Example of a Policy and Procedure for Providing Meaningful Communication with Persons with Limited English Proficiency, HHS and Office of Civil Rights
Language Access Plan U.S. Department of Health and Human Services, 2013
Clinicians’ Obligations to Use Qualified Medical Interpreters When Caring for Patients with Limited English Proficiency American Medical Association, March 2017
The Role of Universal Health Literacy Precautions in Minimizing “Medspeak” and Promoting Shared Decision Making American Medical Association, March 2017
For more information, contact Erin Sologaistoa at Erin@fachc.org
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