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Cultural Competence and Language Access Resources
Cultural Competence
Building a Culturally Competent Organization: The Quest for Equity in Health Care Health Research & Educational Trust, Institute for Diversity in Health Management 2011
Haitians Baylor University
One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations Joint Commission and The California Endowment
Think Cultural Health HRSA OMH Site for cultural competence continuing education
Cultural Competence Works: Using Cultural Competence to Improve the Quality of Health Care for Diverse Populations and Add Value to Managed Care Arrangements A publication of the Health Resources and Services Administration HRSA
Cultural Competence in Health Care: Emerging Frameworks and Practical Approaches Commonwealth Field Report October 2002
National Standards for Cultural and Linguistically Appropriate Health Services Discussion of the 14 CLAS standards developed by the U.S. Office of Minority Health
Self Assessment Checklist for Personnel Providing Primary Health Care Services From the National Center for Cultural Competence at Georgetown University
Providers Guide to Quality and Culture Assists health care organizations in providing high quality, culturally competent services to a multi-ethnic population.
Learning Module on Spiritual and Cultural Sensitivity Developed by the Association for Professional Chaplains
Improving Cultural Competency in Children’s Health Care AssessmentFrom the National Initiative for Improving Healthcare Quality (NICHQ).
Normative Communication Styles & Values Chart of 34 invisible differences in communication style and values between Asian Americans, African Americans, Anglo or European Americans, Native Americans and Hispanic Americans
Managers Guide to Culturally Competent Care for Health Care Professionals From the California Endowment
A Family Physicians Practical Guide to Culturally Competent Care A free online educational program accredited for physicians, nurses, and pharmacists
Culturally Competent Nursing Care: A Cornerstone of Caring A free online educational program for nurses accredited by the American Nurses Credentialing Center and the National Association of Social Workers.
HRSA's Web Page on Cultural Competence A user-friendly site highlighting 40 HRSA-supported cross-cultural health care projects.
The California Endowment's Language Access Resource Page A variety of publications and resources on improving language access for diverse populations.
National Center for Cultural Competence at Georgetown University Resources and Tools including provider self assessment, policy assessment, a consultant database and more
Language Access
30-hour Medical Spanish CD, English/Spanish Dental Spanish Cards and Medical Terminology Booklets From Gulf Coast South AHEC Jarah Kollar jkollar@health.usf.edu (941) 361-6602
Medicaid and SCHIP Reimbursement Models for Language Services National Health Law Program, March 2007
English Spanish Dictionary of Health Related Terms
Hablamos Juntos: Improving Patient-Provider Communication for Latinos Affordable models for health care organization to offer language services
Speaking Together Video Highlights importance of language services for ensuring patient safety and healthcare quality
CHISPA E-Learning Environmentn Features Spanish Language Links, to help health professionals increase their Spanish medical vocabulary and the E Pocketbookwith information about Hispanic patients and culture.
Medical Interpreter Network of Georgia Trains and supports professional medical interpreters and providers in Georgia.
My Accessible Real Time Trusted Interpreter Uses the power of digital video to provide video translations for over 150 languages
Promising Practices for Patient Centered Communication with Vulnerable Populations: Examples From Eight Hospitals A Report from the Commonwealth Fund.
In the Right Words: Addressing Language and Culture in Providing Health Care Explores ways to effectively support comprehensive language services including the use of interpreters and translated written material.
California Standards for Healthcare Interpreters: Ethical Principals, Protocols and Guidance on Roles and Intervention Provides an overview on the complex role of health care interpreters, as well as provides protocols for the field.
How to Choose and Use a Language Agency Examines what to look for in a language agency, how to choose an appropriate provider and what to expect from service.
Speedy Spanish English Spanish phrase book for medical personnel
National Standards of Practice for Interpreters in Healthcare Builds on the work of the Massachusetts Medical Interpreters Association and California Healthcare Interpreting Association.
Crossing the Language Chasm: An In depth analysis of What Language Programs Look Like in Practice
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations Intended to help healthcare organizations implement effective language access services
Overcoming Language Barriers in Health Care: Costs and Benefits of Interpreter Services Assesses the impact of interpreter services on the cost and utilization of healthcare services and illustrates why providing interpreter services is a financially viable method for enhancing healthcare delivery to patients with limited English Proficiency
Providing Language Services in Small Health Care Provider Settings: Examples from the Field Commonwealth Fund Field Report April 2005
Federal Interagency Working Group on Limited English Proficiency A clearinghouse of information, tools, and technical assistance
Resources
Cultural Competency and Outreach Training Health Outreach Partners
Cultural Competency Skill Building National Center for Farmworker Health
CLAS-talkSponsored by Resources for Cross Cultural Health Care and the DiversityRx website for topics related to culturally and linguistically appropriate services (CLAS) in health care.
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